DSTA ProductOps Co-pilot

Prompts

Journey-map drafter

draft a current-state journey map for a persona

ResearchDigitalCLARA

Output: Markdown journey map with stages, actions, touchpoints, emotions, friction points, and opportunities.

Paste into a CLARA-enabled chat

CLARA will confirm the route, ask for anything she still needs in one batched question, and show you the draft before filing.

Use CLARA's `journey-map-drafter` for <programme name>.

What CLARA will ask you for

  • Programme name — your programme's name (e.g. SKYPROTECT).
  • Track — the slice of the programme this artefact belongs to (workstream, capability area, feature line, etc.), or Programme-wide if it spans tracks.
  • Persona — page reference, or the persona's name.
  • Journey scope — be specific: "submitting an incident report from the field", not "using the system".
  • Inputs — CLARA will search the programme's Confluence space for persona for the journey; interview transcripts, observation notes; themes (optional); friction points (optional). You can also paste fresh material if it's not in Confluence yet.

Where the output lands

Knowledge Base/{{track}}/Journeys/{{journey-scope}} inside your programme's Confluence space.

Tips

  • The current-state map is the goal. Future-state maps are a different artefact (and a different conversation).
  • "Moments of truth" — the steps where the persona forms a lasting impression — are usually 2 to 4 per journey. If you find more than 5, you're confusing moments-of-truth with friction points.
  • Pair the output with a visual via Napkin AI — text-to-diagram works well for journey maps.
  • The output feeds the service-blueprint drafter for digital teams.

Where this fits in the chain

Use after

These prompts produce outputs you can paste as inputs here.

Persona generator

draft a persona from research evidence

Research synthesiser

turn interview transcripts and field observations into a single Research synthesis page covering themes, friction, problem statement, and success criteria

Feeds into

The output of this prompt is consumed by these downstream prompts.

Before/after journey mapper

map a phase-by-phase before/after user journey — today's current-state steps beside the future-state with the product — each phase tagged with the ranked problems it addresses, so stakeholders can see what the PRD changes

Service-blueprint drafter

draft a service blueprint linking user actions to front-stage and back-stage support